How do I sign up?
Is there a cost to join?
No. There is no cost to join. HawkairPLUS members can accumulate points free of charge.
Will I get a membership card?
A membership card can be printed immediately upon joining HawkairPLUS frequent flyer program. Once logged in to your HawkairPLUS profile, access and print the card at your convenience under the Membership Card tab.
Where is my membership package?
Currently, there is no physical membership package. Once logged in to your HawkairPLUS profile, you may access and print a membership card at your convenience under the Membership Card tab.
Are there different levels of membership?
No. HawkairPLUS membership is not tiered. Universal accumulation and redemption structures apply to all members.
Where do I go for technical support?
Please call our Customer Care Centre at 1-800-487-1216 for technical assistance.
How can I retrieve my username or password?
How do I add my HawkairPLUS number to an existing flight reservation?
If you forgot to add your HawkairPLUS number to your booking, you may:
- Contact our Call Centre at 1-800-487-1216 to request that your number to be added to your booking\
- Enter your number during check-in through either web check-in, or with a Customer Service Agent at the airport
- Request retroactive credit upon completion of your flight
How do I accumulate points?
To ensure you always receive HawkairPLUS Points for your flights, please add your HawkairPLUS number to your booking. Remember to sign in to your account before booking a flight. Ensure that the name and email address on your booking appears exactly as on your HawkairPLUS profile.
|Fare Family||Points Earned|
How many HawkairPLUS Points do I need to earn a flight?
7500 HawkairPLUS Points are required for a one-way flight. Redemption flights are subject to the terms and conditions of Hawkair’s Flex Fare Class.
How do I check my point balance?
To check your HawkairPLUS points balance please log into your account here or contact our Call Centre at 1-800-487-1216.
How do I redeem HawkairPLUS Points and book flights?
To redeem HawkairPLUS Points or to make a booking, please contact our Call Centre at 1-800-487-1216.
Can I receive points for previous flights?
HawkairPLUS Points can be awarded retroactively for new members. This applies to flights taken up to 30 days prior to registering in the program.
Existing members have up to 6 months to request retroactive credit for their travel. Points will not be credited on requests made beyond 6 months from the time of travel.
How do I check availability before redeeming points for a flight?
Please contact our Call Centre at 1-800-487-1216 to confirm flight availability.
How do I earn bonus points?
From time to time, Hawkair and our participating partners may offer promotions and opportunities for passengers to earn bonus points. To stay up-to-date, members may opt to receive airline news and promotions during the registration process or by changing the opt-in setting on their profile.
Can I up my points with cash?
No. Passengers must earn 7500 HawkairPLUS Points to redeem a one-way flight.
Do my points expire?
All points expire after 4 years from their earning date.
Is HawkairPLUS affiliated with other rewards programs?
Currently, HawkairPLUS Points can only be redeemed for flights on Hawkair.
Can I use my points for someone other than myself?
Yes. Members may use their HawkairPLUS Points to book redemption flights for other passengers, but cannot receive points for another person’s travel.
Can I transfer points to someone else’s account?
No. Members cannot transfer points to another member’s HawkairPLUS account.
Can more than one person share the same account?
No. Each member has a unique account and membership status.
Why are my recent flights not showing in the account summary?
If your point balance is up to date, no further action is required. Your account summary will be updated within 48 hours of your return.
Can I earn points on my redemption flight?
No. Redemption flights are not eligible for additional HawkairPLUS Points.
Do I have to pay fees and taxes on my flight?
HawkairPLUS Points can only be used to pay for the cost of the fare. Passengers booking with points are responsible for all applicable taxes and fees.
Are there restrictions on redemption seats?
Approximately 10% of Hawkair’s available seats are allocated for HawkairPLUS redemption. Availability is not guaranteed on all Hawkair flights.
Can I make changes or cancel a redemption seat?
Redemption flights are subject to the terms and conditions of Hawkair’s Flex Fare Family.
Can I receive rewards other than flights?
Currently, HawkairPLUS Points are redeemable for Hawkair flights only.
How does HawkairPLUS work when my travel agent or company books my flights?
Only the passenger earns points. The travel agent or person making the booking does not qualify for point accumulation, but can provide the passenger’s HawkairPLUS number at the time of booking so the passenger earns points.