Hawkair team member Sonya Gill shares what a typical day looks like as Director of Operations
To describe a typical day for me is difficult as in Aviation Operations each day can be very different!
Generally, I start each morning doing a quick check of my emails and calendar before I head to the office for the day. This way I am prepared for what I will walk into that day, how smooth things are running at that point, as by the time I get to the office operations has been in full swing for already 4-5 hours.
“Ensuring both daily and future operations are run in a safe and efficient manner, getting our guests to where they need to be“
|08:40||Leave the house for the day and head to the office. One of the things I enjoy about working at our head office in Terrace is that my commute is only 10 minutes.|
|09:00||Morning walk around to the individual departments under the operations umbrella. We all work very closely, so have the ability to talk face to face on a daily basis. This is where I form my first idea of how my day will pan out. My first check-in is usually to the Flight Dispatcher on duty as they have usually been in the office since early am – reviewing items such as aircraft serviceability, crew scheduling integrity, weather issues, technical issues or any foreseeable issues we may encounter that day and minimising any operational impact.|
|09:30||If there are no immediate issues that need my attention and I do not have any meetings scheduled, I usually close my office door for the next few 2-3 hours to allow me to focus on my administrative tasks. I respond to emails, review the daily crew reports for any follow-up required, continue working on any ongoing projects, tasks, or regulatory requirements. Although the list can be never-ending, as Director of Operations my first priority is to anticipate and manage any issues that may cause disruption to Hawkair’s daily operations.|
|13:00||Throughout the day I communicate regularly with my operations team, working closely with them, ensuring both daily and future operations are run in a safe and efficient manner, getting our guests to where they need to be.|
|16:30||Days seem to fly by in the office, never a dull moment or without a challenge! The afternoon arrives before I know it. I do a final review of any items that need to be addressed before I leave for the day. I brief with the Dispatchers to identify any anticipated issues for the remainder of the day’s operations and help put a plan in place if necessary.|
|17:00||Head home for the day. Most days I remain available on-call, as the Duty Manager for the evening, as a first contact for our Dispatchers for assistance with any weather interruptions, operational issues, or other unforeseen circumstances that may arise.|
My job is a varied role and no two days are the same. I deal with multiple departments, people and problems on a daily basis. I am fortunate work with a fantastic team! The people and the variety are the reasons why I enjoy working in aviation!