We’re celebrating Women in Aviation Week by featuring some of the amazing women who work at Hawkair! Assistant Flight Attendant Manager Katherine Bright shares a typical day as a Flight Attendant.
To have a career as a flight attendant is an amazing experience. It is such a treat traveling to new destinations, explore the city and its culture, and meet new people every day!
“Passenger safety and comfort is our main priority as a Flight Attendant”
Although it is a lot of fun in the skies, there is also work that we do to ensure our guests get the full Hawkair experience from the time they check-in until they deplane our aircraft and claim their baggage from the carousel.
05:30 am – Vancouver (YVR)
As a flight attendant, we are given hotel accommodation and meal allowance whenever we are operating out of base and today is one of those days. I wake up and get ready to report for duty. I use the hotel shuttle to the airport and afterwards, grab my breakfast (usually a coffee and oatmeal).
07:15 am – Report for Duty
I show up in our crew room which has an all access to our operational needs. This room is also shared with our fellow Pilots, Customer Service Agents, and Ramp Attendants. We do our check-in to Dispatch, E-mails, and catering preparation in here. Our Safe Haven during Irrops (irregular operations such as delay, weather issues, etc.).
After preparing my catering, I meet with my Pilots for our Pre-flight Briefing. We talk about weather, flight times, passenger loads, and most importantly discuss our safety and emergency procedures.
07:30 am – Aircraft
It is very important that before we start our engine, that we do our Pre-flight check of the aircraft’s safety equipment, overall condition, and complete inventory check of our catering and Buy-on-board items.
07:45 am – Passenger Boarding and off we go!
After receiving the passenger manifest from our Customer Service Agent, we then proceed to our boarding process.
This is when the fun part begins!
I greet the guests and directs them to their assigned seat and ensures that they are comfortable and they have all the information that they need for the flight. I make my announcement and I brief them accordingly for example, a guest seated in the emergency exit is briefed to assist myself and the crew to operate the emergency exit in case of emergency.
Passenger safety and comfort is our main priority as a Flight Attendant. We ensure that our guests are:
- Informed – weather, flight time, how much time before they arrive to their destination, etc.
- Comfortable – making sure that it is not too hot or not too cold in the cabin and by providing in-flight service and by offering our Buy-on-board service to provide more options and enhance their flight experience.
At the end of the day, we de-brief with our Pilots and start all over again. It is such an amazing, unpredictable, and rewarding experience to say the least and the best part of it all is that one phrase that a passenger says to you after – “That was an awesome flight!”- that keeps you going.